Terms of use
SIA “Siffo”, reg. No. 40203019290, registered address: Zvaigznāja gatve 7-38, Riga, LV-1082 (the “online shop”), provides the content of this website and sells goods and services under the terms of use set out below.
1. General provisions
When a consumer buys goods or services through this website, the agreement is a distance contract and is governed by the laws of the Republic of Latvia, including the Consumer Rights Protection Law and the Cabinet of Ministers regulations on distance contracts.
2. Placing an order
The prices and specifications of the goods sold in the online shop are shown next to each product.
To place an order, add the products you want to the cart, fill in all the required fields and choose the most suitable delivery method. The total cost of the order including delivery is shown on the screen. Pay for the order to complete it.
3. Payment
Prices are in euros. Orders can be paid using the following methods, provided by the payment platform makecommerce.lv (Maksekeskus AS):
Latvian online banking: Swedbank, SEB, Citadele and Luminor
Visa and Mastercard card payments
Apple Pay
Google Pay
Note: when paying through online banking, confirm the payment and click “Return to merchant”.
The personal data needed to make the payment is passed to the licensed payment institution Maksekeskus AS.
The contract takes effect once the payment has reached the online shop’s bank account. If for any reason the order cannot be fulfilled, the buyer will be informed and the amount paid will be refunded as soon as possible, and no later than 14 days after the notice.
4. Delivery
Goods are delivered within the Republic of Latvia. Purchased goods can be received:
at the shop at Kārļa Ulmaņa gatve 1, 2nd floor, room 8, Riga
at Omniva and DPD parcel lockers
by courier
Any duties and taxes payable to receive the shipment at its destination are borne by the buyer.
Delivery costs are shown before the order is confirmed. If the item is in stock, it is delivered to the address given by the buyer within 1–2 working days, depending on the delivery method. In exceptional cases we may dispatch goods within up to 45 calendar days, informing the customer.
5. Right of withdrawal
The buyer may withdraw from the purchase within 14 calendar days of receiving the goods. If an item cannot be returned, this is stated next to the item together with the reason. The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose, and the consumer is responsible for preserving their quality and safety during the withdrawal period. If the goods have been misused or damaged, if the original packaging has been lost or substantially damaged, the online shop may reduce the refund in line with the loss of value.
To exercise the right of withdrawal, a private customer must submit the withdrawal form in the customer account or send the information to siffo@siffo.lv within 14 days of receiving the goods.
The buyer bears the cost of returning the goods, unless the goods do not match the order (for example, a wrong or damaged item).
The buyer must return the goods to the seller without delay, and no later than 14 days after sending the withdrawal form. Once the goods have been received, the online shop refunds all payments received from the buyer under the distance contract without delay, and no later than within 14 days.
The seller may withhold the refund until it has received the goods or proof that they have been sent back. If the buyer chose a more expensive delivery method than the cheapest one offered, the online shop is not obliged to reimburse the difference.
The online shop is not liable for delays or failure to perform its obligations caused by circumstances beyond its reasonable control.
The online shop reserves the right to refuse to sell goods and to request their return if, through an error, the price shown is significantly lower than the market price.
6. Goods not in conformity with the contract
The online shop is liable for any lack of conformity or defect that appears within 6 months of delivery or existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect. The buyer must inform the seller of the lack of conformity without delay, and no later than 2 months after discovering it, by submitting a complaint to siffo@siffo.lv.
The online shop is not liable for defects that arise after the goods have been delivered to the buyer. If the goods have defects for which the seller is responsible, the buyer may require the defects to be remedied or the goods to be replaced free of charge.
If the goods cannot be repaired or replaced, the seller refunds all payments provided for in the distance contract. The seller replies to a consumer complaint in writing within 15 days.
7. Processing of the buyer’s personal data
The online shop processes only the personal data the buyer enters when placing an order, such as name, surname and email address.
The online shop passes personal data to transport service providers in order to deliver the goods.
If you have explicitly agreed to receive our marketing messages, including news, we may from time to time send you information about our services and latest offers. For this purpose we process the email address you gave when signing up. You can opt out at any time by writing to siffo@siffo.lv.
8. Dispute resolution
Matters not covered by these terms are governed by the laws in force in the Republic of Latvia.
The parties resolve disputes through negotiation or correspondence. If this fails, the dispute is settled in a court of the Republic of Latvia in accordance with Latvian law. A dispute between a buyer (consumer) and the seller may also be referred to the Consumer Rights Protection Centre.
The buyer may also turn to the dispute resolution bodies of the European Union.